Technical Services
All over the globe, companies are focusing to deal with changing technology and customers expectations. So to build your strong business and to sustain in the market is crucial task. So to handle your business and customers we provide 24X7 Outsourced technical support Services. Our main target is to provide world class services and also focus on improving and innovating technical support services.
Our experienced and qualified team focus to give assured solution to their customers with complete customer satisfaction. We provide 24/7 outsourced technical support services through platforms like live chat, phone support and email support.
Support channels
Phone Support
24 x 7 Support, Answer time : Instantly
Live Chat
24 x 7 Support, Average First Response: 1 Min.
HelpDesk
24 x 7 Support, Average First reply : 10 Min.
We provide 24 x 7 quality technical support and we are experts in hosting support on Linux and Windows platform.
Fully Dedicated Staff Cover
- 24x7x365 days uninterrupted coverage
- Support through live chat, email or helpdesk
- Level 1, Level 2 and Level 3 technical support
- Guaranteed 30 minutes response time
- Daily work Reports
- Direct interaction with your DC Team
Semi Dedicated Plan
Our Semi dedicated plan is specially created for the customers who believe in redeeming money.In this plan, we provide you a semi dedicated team who will work for you 24X7X365. But In this plan the support team will be shared between 2 projects. Basically, this plan is designed for small businesses who have less number of chats and tickets.
Our 24X7 outsourced technical support includes complete server management, server security and server optimization. We take care of firewall installation & configurations, PHP hardening and also server securing & hardening.
Our professional server management team take care of all your clients, with minimum response time and focus on resolving your issues via live chat/call/email etc.
Fully Dedicated plan
Our highly qualified and experienced techs will take care of everything from your infrastructure remote maintenance to your Helpdesk and Livechats. In this plan you don’t have to worry about anything. The main benefit of this dedicated plan is that our dedicated team will work only for your company and will give quality services. This will be as good as we are inhouse technical staff taking care of all aspect of technical services for your company.
Our proactive experienced support techs will handle all your chats/tickets and you can also interact with them individually through Gtalk, Skype, Yahoo messenger etc.
We have team of minimum 10 years of experience and certified professionals in Cisco Certified Network Engineers (CCNA), Red Hat Certified Engineers (RHCE), Microsoft Certified Systems Engineers (MCSE), etc.
Semi Dedicated Staff Cover
- 24x7x365 days shared coverage
- Support through email or helpdesk
- Level 1 and Level 2 technical support
- Guaranteed 30 minutes response time
- Daily work Reports
- Direct interaction with your DC Team
Linux
Linux Based Technical Support
- Kernel upgrades, patching and reboots.compilation, patching and upgrades.
- OS installation and Server setup.
- Online OS, software upgrades and OS security patches.
- Manage RAID & LVM.
- Installation, configuration and troubleshooting of different control panels like Plesk, cPanel, Vesta, Ensim, WebPanel, Webmin and CentOS etc.
- Installation and configuration of email servers like Exim, Sendmail, Qmail, Postfix etc
- Installation & configuration of third party applications like WordPress, osCommerce, WHMCS, Statistic Softwares, SiteBuilder etc..
- Installation and configuration of the different Web server like Apache, lighttpd, Nginx, Tomcat etc along with security and performance tuning.
- Installation, configuration, Up-gradation, Security tweaks and troubleshooting PHP, PHP-FMP and Duel PHP versions.
- Installation, configuration, Up-gradation and performance Tuning for MySQL, MariaDB, PostgreSQL
- Critical 3rd party software installation, configuration and upgrade.
- Monitoring Software setup and configuration like Zabbix, Nagios, MTRG, Cacti and simple PHP scripts.
- Installation and configuration of DNS, NFS, NIS, LDAP & Samba servers
- Load balancer and High availability cluster setup.
- Virtual server (XEN, KVM, OpenVZ, Virtuozzo) installation, configuration & management.
- Docker Containers system installation and Management.
Windows
Windows Based Technical Support
- Installation, Configuration and troubleshooting of the Windows Servers.
- Installation, configuration and troubleshooting of various windos control panels like Plesk, Helm, Website panel etc.
- Installation and configuration of mail servers.
- Windows Media Service installation, Configuration and troubleshooting.
- Microsoft Exchange Server installation, Configuration and troubleshooting
- Microsoft Office SharePoint Server installation Configuration, and troubleshooting.
- Microsoft Office Communications Server installation, Configuration and troubleshooting
- Microsoft Hyper-V installation, Configuration and troubleshooting
- IIS installation, Configuration and troubleshooting
- PHP/MYSQL/MSSQL installation, Configuration and troubleshooting
- ASP and .Net installation
- Active Directory installation, Configuration and troubleshooting
- VMware ESX Server installation, Configuration and troubleshooting
